TERMS AND CONDITIONS

Overview

Welcome to COCOMOON SWEDEN AB, company registration number 559474-4897. These Terms and Conditions outline the rules and regulations for the use of our website www.cocomoonsweden.com and the purchase of our products. By accessing this website and/or purchasing our products, you agree to abide by these terms and conditions. Please read them carefully.

"We", "us", and "our" refer to COCOMOON SWEDEN AB. "You" and "your" refer to the user or the customer accessing our website or purchasing our products.

We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However COCOMOON SWEDEN shall have no liability in case information isn´t entirely accurate, complete, or current at all time.

Ordering and Payment

In accordance with Swedish law, the customer must be minimum 18 years old to place orders via our website. This requirement is in place to ensure compliance with legal regulations and to protect the interests of both consumers and our business. We reserve the right to refuse orders from individuals who do not meet the minimum age requirement or fail to provide satisfactory age verification.

By placing an order on our website, you agree to provide accurate and complete information about yourself, including your name, address, and payment details. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders from customers who do not meet the minimum age requirement, customers who has any records of non-payment of debt or has failed to provide correct personal data. We also reserve the right to limit or cancel quantities purchased per customer.

Prices are displayed in the local currency based on your location and include VAT for EU countries. For countries outside the EU, VAT is excluded. Shipping fees are not included. We accept payment via the methods specified on our website.

Shipping and Delivery

We aim to dispatch all orders processed under business hours Monday-Friday the same or following business day. Delivery times may vary depending on your location and other factors beyond our control. Please note that unexpected delays may happen and that COCOMOON SWEDEN are not responsible for any delays or issues caused by third-party shipping carriers.

During the checkout process, you will be provided with an estimate of the shipping costs and delivery times before finalizing your order. Orders cannot be canceled after ther have been confirmed through our website.

If a package goes unclaimed or is declined by the customer for any reason, the parcel will be returned to COCOMOON SWEDEN AB by DHL or the relevant carrier. In such cases, the cost of return shipping will be deducted from your refund. This charge is non-refundable and final. The customer is normally notified by e-mail or SMS.

COCOMOON SWEDEN are not responsible or accountable for any orders that have been marked as delivered.

EU
All orders are shipped from within the EU (Sweden), ensuring a seamless delivery process with no additional customs duties.

International/Non-EU
For orders outside the EU, customs duties and/or VAT may apply. These fees are determined by your country's regulations and are the responsibility of the customer. Cocomoon Sweden is not liable for any customs charges or local taxes associated with international shipments. We recommend familiarizing yourself with your local customs policies, as these charges may need to be paid to release your order.

If you have any questions or need further assistance regarding delivery and shipping for your order, please feel free to contact our customer service team.

Returns and Exchanges

By law the customer or it´s representative has a 14 day right of withdrawal from the date that they receive the product ordered. During these 14 days (withdrawal period) the customer has the right to cancel any purchase by notifying COCOMOON SWEDEN.

The right of withdrawal does not apply when:

• If the item has been opened or used in a way that diminishes its value or hygienic status. This mean that underwear that has been worn cannot be returned for a refund if it is no longer in new condition.

• If the seal/hygienic liner has been moved in any way.

If the customer wishes to withdraw the purchase, the customer or it´s representative shall send a clear message to COCOMOON SWEDEN, info@cocomoonsweden.com within the withdrawal period. The customer may use the standard form provided by the National Board for Consumer Policies for the right of withdrawal. The customer may also send a clear message with information such as customer name, address, order number and product name.

The customer shall pay for the return shipping costs. The product shall be sent well packaged in new condition, with hygienic liners intact and in original packaging.

To avoid potential disputes or issues with refunds please carefully consider your size and preferences before opening or using the packaging of underwear. If possible, keep the packaging intact until you are completely sure that the product fits and meets your expectations.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of COCOMOON SWEDEN AB and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this website without our express permission.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more information about how we collect, use, and disclose your data.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the purchase of our products.

Governing Law

 These terms and conditions shall be governed by and construed in accordance with the laws of Sweden.

Changes to Terms and Conditions

 We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about these terms and conditions, please contact us at info@cocomoonsweden.com.