Återbetalningspolicy

RETURNS AND EXCHANGES

By law the customer or their representative has a 14 day right of withdrawal from the date that they receive the product ordered. During these 14 days (withdrawal period) the customer has the right to cancel any purchase by notifying COCOMOON SWEDEN.

You can initiate your return directly through your customer account: 

<a href="https://shopify.com/82540888412/account">your customer account</a>

To exercise the right of withdrawal, the customer shall send a clear message to COCOMOON SWEDEN at info@cocomoonsweden.com within the withdrawal period. The message shall include the customer's name, address, order number and product name. The customer may also use the standard withdrawal form provided by the National Board for Consumer Policies.

After the withdrawal has been communicated, the product must be returned to COCOMOON SWEDEN AB no later than 14 days after the withdrawal notice. The customer shall pay for the return shipping costs. The product shall be sent well packaged, in new condition, with hygienic liners intact and in original packaging.

The right of withdrawal does not apply when:

• The item has been opened or used in a way that diminishes its value or hygienic status. Swimwear and underwear that has been worn cannot be returned if it is no longer in new condition.
• The seal/hygienic liner has been moved or removed in any way.

To avoid potential disputes or issues with refunds, please carefully consider your size and preferences before opening or using the packaging. If possible, keep the packaging intact until you are completely sure that the product fits and meets your expectations.

Refunds are processed only after the returned item has been received and inspected by COCOMOON SWEDEN AB. Upon approval, the refund will be issued no later than 14 days after the returned item has been received, or after the customer has provided proof of return shipment.

If the product is not returned within 14 days of the withdrawal notice, the right to a refund is forfeited. COCOMOON SWEDEN AB reserves the right to deduct from or deny the refund if the product is not in its original condition.

We encourage you to reach out to us at info@cocomoonsweden.com before placing your order if you have any questions about sizing or fit, we are happy to help.