Fraktpolicy

Shipping and Delivery

We aim to dispatch all orders processed under business hours Monday-Friday the same or following business day. Delivery times may vary depending on your location and other factors beyond our control. Please note that unexpected delays may happen and that COCOMOON SWEDEN are not responsible for any delays or issues caused by third-party shipping carriers.

During the checkout process, you will be provided with an estimate of the shipping costs and delivery times before finalizing your order. Orders cannot be canceled after they have been confirmed through our website.

If a package goes unclaimed or is declined by the customer for any reason, the parcel will be returned to COCOMOON SWEDEN AB by DHL or the relevant carrier. In such cases, the cost of return shipping will be deducted from your refund. This charge is non-refundable and final. The customer is normally notified by e-mail or SMS.

COCOMOON SWEDEN are not responsible or accountable for any orders that have been marked as delivered.

EU
All orders are shipped from within the EU (Sweden), ensuring a seamless delivery process with no additional customs duties.

International/Non-EU
For orders outside the EU, customs duties and/or VAT may apply. These fees are determined by your country's regulations and are the responsibility of the customer. Cocomoon Sweden is not liable for any customs charges or local taxes associated with international shipments. We recommend familiarizing yourself with your local customs policies, as these charges may need to be paid to release your order.

If you have any questions or need further assistance regarding delivery and shipping for your order, please feel free to contact our customer service team at info@cocomoonsweden.com